Conditional Refund Policy – Please Read Before Purchase
We offer a 30-day conditional money-back guarantee on all our products.
If you are not completely satisfied, you may request a refund within 30 days of your purchase only if:
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You can clearly demonstrate that the software did not work as intended after following our setup tutorials and after contacting our support for help.
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Your use case is compatible with the product and you did not violate our Terms of Use (e.g., repeated use and refunding, violating license limits, etc.).
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You are a first-time customer for this product and have not previously received a refund for the same item.
We do not offer refunds for the following cases:
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Your broker, prop firm, or trading account does not support EA (Expert Advisor) trading. This is beyond our control.
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You purchased the software and then decided it’s “too complicated to set up” without attempting the setup or contacting our support for help.
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The software was installed but not copying trades because symbol mapping or other steps were not completed (we provide full video and written tutorials for this).
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Repeated purchases and refund requests for the same software. Abuse of the refund policy will result in your account being flagged and refund requests refused.
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Monthly recurring payments. If you’ve been billed for an automatic monthly renewal, you can cancel anytime to avoid future charges, but the current payment is non-refundable.
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Upgrade purchases to higher-tier plans or longer billing cycles.
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Any unused time or partial billing periods.
We reserve the right to deny refunds at our discretion if we determine that the refund policy is being misused or bypassed.
FREE TRIAL RECOMMENDATION
If you’re unsure whether the Local Trade Copier software is right for you or if your broker/prop firm allows EAs, please use our free trial version first before purchasing. Most brokers (95%+) support our copier, and we’re happy to assist you during your trial period to ensure compatibility.
CHARGEBACKS
Chargebacks are taken seriously. Abuse of our refund or chargeback process may result in your account being banned from future purchases and reported to relevant platforms. If you have an issue, please reach out — we’re always happy to help.